Horizon Hosted Telephony

What is Horizon?

Horizon is a service that provides your company with all of its communications needs and includes a wide range of fixed and mobile telephony services that is accessed through the Horizon web portal. There are many advantages to using this service as it gives you an easier and more convenient way to manage your environment whilst allowing your employees to increase their productivity.

Horizon’s main concern is that you can tailor the system to suit the needs of your company, and there are many different features throughout the service that gives you the opportunity to do this with the ease and efficiency you should expect. It is these features along with the knowledge that we are a reliable provider that makes Horizon capable and qualified to help a business of any size that wants to enhance their company to a higher degree of productivity.

The Benefits of Horizon

Features you can easily control

Horizon gives you the opportunity to have full access and control over your phone system and to use it with ease. It also provides a wide range of call handling and management features that are operated through the Horizon web portal.

Empower your staff with 'one number anywhere'

Horizon aims to create a more convenient space for your phone system and it integrates your fixed and mobile capabilities so that you will never miss a call. Callers are able to make calls and have them move from one device to another without hanging up and can have a single voicemail box accessed from any device.

An on-demand service with no hidden costs

The only payment you make is what is needed on a per seat basis, and the lack of purchase of a PBX means that there is no major hardware investment along with a lack of any financing costs to consider.

Low call costs

The use of Horizon combined with their mobile services creates advantages which include competitive rates for calls between fixed and mobile devices, and free site-to-site calls (including across international boundaries), along with cheaper call rates.

Enables flexible working

An efficient work environment is key for any business and Horizon helps to achieve this for companies by enabling a flexible work environment through the use of hot-desking, home working, and by creating a way to extend the service to mobile devices.

Number choice

You have the options to keep the numbers you currently use or to get completely new numbers. Horizon even offers the opportunity to use a local area number from anywhere in the country regardless of where your business is located.

Business Community

We offer a solution towards events that, in any other situation, would disrupt your business. As Horizon is a service that is in the Cloud, we offer business continuity features which allow your company to carry on as usual with making and taking calls.

How does it work?

Easy To Use Interface

Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail, and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively

Call Recording

Record inbound or outbound calls for compliance, customer service, or audit purposes. This optional feature allows secure online access to file storage. You can set Horizon to record some calls, all calls, or record calls on demand.

Horizon Portal Screen Shot 1
Hosted Telephony Portal Screen Shot 2

Administrator Interface

Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy, and you can choose to pass down control to the user or you can retain control of the individual user features.

Auto Attendant

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

Horizon Portal Screen Shot 3
Horizon Portal Screen Shot 4

Who is Horizon Aimed At?

Horizon is the perfect choice for businesses of any size and is an ideal choice for companies that have more than one site that work together. The system is well-managed and capable of serving hundreds of employees. Here are some examples of how Horizon is tailored to benefit different companies:

Dynamic businesses wanting flexibility

Employees who are regularly working outside of the office won’t lose calls as each user can divert their calls to where they want them to be sent, no matter where they are. They can also access their voicemail regardless of where they happen to be.

Ideal for multi sites'

The service is based on the central site for your company so there is no need for multiple systems throughout your sites. Horizon allows branch offices to stay connected with the advantage of having free calls between locations, and the same dial plans and directories are shared throughout the offices within the business.

Organisations that prefer outsourcing and Opex

You don’t have to worry about high costs for maintenance or the running of the system: the only thing you pay for is what is used for each user.

Organisations who need a business continuity solution

We have a detailed disaster recovery plan in the circumstance of an unfortunate event happening. As our system works within the Cloud, we have a backup plan where we can divert your calls to another location of your choice and you will have the same functions and no further expense for forwarding the calls.

Improving customer calls

You can place your calls on hold, move calls and many more functions that can be accessed between different users and offices, and your customers will experience the clarity and quality that our system deploys when calling your company.

Training and monitoring

Horizon benefits your company with a cost-effective way to record calls. This allows your calls to be recorded from any place of your choice and configured instantly from your company computers.

Key Features

The Horizon system comes with a detailed and extensive range of features, and we supply separate datasheets with information about the range of Horizon bolt-on options.


  • 15-Way Call for convenient collaboration with colleagues.

  • Hunt Groups for distributing and allocating calls across your team.

  • Call Transfer to any internal or external number.

  • Common or customisable settings for Sites, Groups, Departments.

  • Hold a call and pick it up on another phone with Call Park.

  • Answer a group member’s phone with Call Pick Up.

  • Instant Group Call enabling efficient collaboration.


  • Last Number Redial for convenient repeat dialling.

  • Easily make a call with Click to Dial through the user interface or client.

  • Assign calls to cost centres using Account Codes.

  • Use Presence or Pre-set Availability Profiles to manage incoming calls.

  • No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection.

  • Automatic Callback so that you can stay productive.

  • Call your colleagues when they are free using Busy Lamp Keys.

  • Show you are unavailable using Do Not Disturb.

  • Company directory available from the handset and up to 100 speed dials for your favourite numbers.

  • Use Call Recording for audit trails, compliance, or training purposes.

 


  • Call Waiting ensures you’re ready to take your next call.

  • Get your messages across with Music on Hold.

  • Avoid your calls being passed on and on with Diversion Inhibitor.

  • Provide callers with menu options for call routing using Auto Attendant.

  • Enhance your brand through uploading your company logo and specific adverts.

  • CLI Flexibility to allow you to present any number you have permission to call on behalf of.

  • Manage incoming calls effectively with Call Forwarding.
  • Home Worker lets you take your profiles and settings to your home office.

  • Play a Voicemail message from your desktop, save it or forward a copy to your entire team.

  • Never miss a call with One Number Anywhere and Sequential Ringing.

  • Keep track of important calls with Call Notify by Email.

  • Use your number and preferences, on any enabled phone in your company, with Hot-Desking.

  • Use your number and profile on any phone, anywhere with Remote Office.

  • Use Call History to view all calls made, received, and missed.
  • Bar unapproved call types with Call Barring.
  • Allow access to phones using Authorisation Codes.

  • Connect your office phone to your preferred business device.
  • Control your user account from any location and handle calls efficiently.
  • Reduce the cost of entry to an IP hosted service by using the client as a softphone and simply adding a headset.
  • Reduce telephony costs when on the move, abroad, or in temporary access points such as hotels, coffee shops, etc.
  • Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you.
  • Send an Instant Message to get an immediate response from a colleague whose Presence status tells you it might not be convenient for them to take a voice call.
  • Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support.
  • Directly control your user account to implement Call forwarding, Do Not Disturb, or other call features.
  • Provides a new way to interact with Horizon and with existing devices you can reduce the cost of entry to a hosted solution, as well as ensuring telephony costs incurred whilst on the move or in different locations, are kept to a minimum.

  • Present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.
  • Set up as many call users as you need in order to answer calls and add them to as many Call Queues as you want.
  • A flexible, low cost solution for taking calls from multiple numbers or companies.
  • Customise your Welcome and Hold music and set up a Comfort Message at timed intervals to let the caller know their call is important.
  • Add a specific digit to the Call Queue Group to let a caller break out of the queue to leave a voicemail message.
  • Queue up to a total of 25 calls.
  • Instantly deliver the call to all available contacts within the Call Queue Group.


Call us now for more information or to arrange a demonstration of Horizon.

With Myoo you get truly integrated communications to your business…